Edward Russell

Air New Zealand CEO on the Kiwi Comeback

Are airlines seeing any signs that extremely strong demand is weakening? It’s something everyone’s closely watching for as carriers begin reporting their fourth quarter results. Delta kicked things off on…
North America

Airline Pulleys and Levers

Welcome to fourth quarter airline earnings season. Oil prices have come down from the peak of the year but labor costs are climbing as the system of pulleys and levers…

The German Exception

Southwest has long been viewed as the gold standard for airline customer service. But not this time. For the airline and millions of its passengers, 2022 ended in misery. Dallas-based…
Europe

Southwest’s Holiday Debacle

Southwest Airlines had a terrible, horrible, no good, very bad holiday season. The cancellation of 15,000-plus flights between Christmas and New Years will weigh on its fourth quarter results, but consumers'…