Madhu Unnikrishnan

London's Fog

The once-in-a-lifetime Covid crisis already is reshaping the global airline business in profound ways. In London, the world’s largest air travel market, the upheaval has some major players in retreat,…

Why American Eliminated Change Fees

American Airlines' decision to eliminate ticket-change fees for domestic and near-international flights was aimed to adapt to the changing demographics of its passengers. Although the airline announced its new policy…