An illustration showing a Southwest Airlines plane and a crowd of shareholders.
North America

Turn Baby Turn: Jordan’s Plan To Revitalize Southwest

North America

Turn Baby Turn: Jordan’s Plan To Revitalize Southwest

September 2024
22 min read
Gordon Smith and Jay Shabat

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Skift Take

What’s the right tool to fix Southwest? A scalpel or a sledgehammer? As a Wall Street dissident leans toward the latter, calling for wholesale change in the airline’s executive ranks, the executives themselves are championing a less radical approach. What the company needs, argued CEO Bob Jordan last week, is not a new leadership team but a network and inflight product adapted to meet new post-Covid trends.

Issue Overview

What’s the right tool to fix Southwest? A scalpel or a sledgehammer? As a Wall Street dissident leans toward the latter, calling for wholesale change in the airline’s executive ranks, the executives themselves are championing a less radical approach. What the company needs, argued CEO Bob Jordan last week, is not a new leadership team but a network and inflight product adapted to meet new post-Covid trends.