Will United’s Loyal Customers Shield it From a Downturn?
Will United’s Loyal Customers Shield it From a Downturn?
Skift Take
Brand loyal. Brand loyal. Brand loyal. Say that 31 times. Then again? You don’t need to. United already did. No kidding. In its Q1 earnings call last week, United repeated the phrase over and over, keen to underscore one of its chief arguments: That it is winning with travelers who care about more than just price. In this week's feature story, we crunch through the commentary from Kirby and Co.
Issue Overview
Brand loyal. Brand loyal. Brand loyal. Say that 31 times. Then again? You don’t need to. United already did. No kidding. In its Q1 earnings call last week, United repeated the phrase over and over, keen to underscore one of its chief arguments: That it is winning with travelers who care about more than just price. In this week's feature story, we crunch through the commentary from Kirby and Co.
